Shipping policy
Last updated: August 26, 2026
LB Mason Fine Art operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The website features and sells artwork and products by Philip Burke. This Shipping Policy explains how we process, ship and deliver orders placed through the Services.
Order Processing
We make every effort to process and prepare orders as quickly as possible. Orders are generally processed within 1–2 business days after payment has been received and the order has been confirmed.
Processing times may vary depending on the product, order volume, customization requirements, holidays, or other circumstances.
Please note that processing time is separate from shipping transit time. An order being processed within 1–2 business days does not mean it will be delivered within that timeframe.
Shipping Times
Shipping times shown at checkout are estimates provided by the shipping carrier and are not guaranteed delivery dates.
While some orders may arrive within 2 business days, we do not guarantee delivery within 2 business days. Actual delivery times may vary depending on the destination, carrier, service selected, weather, holidays, carrier delays, and other circumstances outside of our control.
Once an order has been shipped, customers will receive tracking information when available.
Shipping Carriers
We may use different shipping carriers and services depending on the destination, package size, weight, delivery requirements and other factors. The carrier selected for an order may vary from one order to another.
We are not responsible for delays caused by the shipping carrier after an order has been shipped.
Shipping Delays
Although we work to ensure orders are shipped promptly, delivery delays can occasionally occur. These may include carrier delays, severe weather, holidays, customs delays, incorrect or incomplete shipping information, or other circumstances beyond our control.
A delay by the shipping carrier does not constitute a failure to fulfill an order.
If your tracking information indicates that a package is delayed, please allow additional time for delivery. If you believe a package has been lost or is significantly delayed, please contact us and we will work with you and the carrier to help resolve the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
International Shipping
International orders may be subject to customs duties, taxes, brokerage fees or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
International delivery times may vary significantly depending on the destination and customs processing.
Damaged or Lost Packages
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product so that we can assist with a claim or resolution.
If a package is confirmed as lost by the shipping carrier, please contact us so we can work with the carrier to determine the appropriate next steps.
Contact
If you have questions about shipping, your order, or tracking information, please contact us at:
Trade Name: LB Mason Fine Art
Phone: +1 716-282-2933
Email: web@philipburke.com
Address: 335 Buffalo Ave, Buffalo, NY 14303, United States
